FAQs • City of Southaven • CivicEngage

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How much does the city charge to have my water turned off for repairs?: We do not charge a fee for turning off water during normal working hours (8am to 5pm * Monday thru Friday)However, we charge $25.00 for any after hour or weekend service calls, which will be added to the water bill

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Utilities

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1. Where can I pay my water bill?

City Hall: 8710 Northwest Drive: Walk-in, drop box, drive-thru

DROP BOX LOCATIONS:

5813 Pepperchase Drive
939 Rasco Road in front of Tri-Firma Construction
8525 Hwy 51 In front of the DeSoto County Tags Office
3335 Pine Tar Alley in parking lot of Parks Building

2. Can I pay my bill online?: Yes.
Pay Bill Online

3. My online water bill payment account says it is locked out. How can I unlock it?: Call the Southaven Utilities Department at (662) 393-7353 and we can unlock your account for you.

4. Can I pay with a credit card?: We accept Visa and Mastercard in-person at our City Hall Utility location and online.

5. How much does the city charge to have my water turned off for repairs?: We do not charge a fee for turning off water during normal working hours (8am to 5pm * Monday thru Friday)However, we charge $25.00 for any after hour or weekend service calls, which will be added to the water bill